This Privacy Policy describes how Power Up Tech (“we,” “us,” or “our”), operating at powerupptech.store, collects, uses, protects, and shares personal information when you use our website and purchase kids’ gaming products in Pakistan. We are committed to protecting the privacy of our customers and the safety of children online.
1. Our Commitment to Children’s Privacy
Power Up Tech sells products intended for children, but our website and services are intended for use by adults (parents and legal guardians) who are 18 years of age or older. We do not knowingly collect personal information directly from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete that information.
2. Information We Collect from Adults (Parents/Guardians)
We collect information necessary to fulfill your orders, provide customer support, and improve your shopping experience for kids’ gaming gear.
a. Information You Directly Provide
- Order Details: Your full name, email address, mobile phone number, and complete shipping address (required for delivery across Pakistan).
- Account Information: If you create an account, we store your username and encrypted password.
- Customer Support: Information you provide when contacting us via email, WhatsApp, or phone for inquiries or warranty claims.
b. Payment Information
- Online Payments: We securely process payments using certified third-party payment gateways. We do not store your full credit card numbers or sensitive financial data on our servers.
- Cash on Delivery (COD): We collect confirmation of your agreement to pay the full order amount upon physical delivery.
c. Automated Information
- Usage Data: Your IP address, device type, browser information, pages viewed, time spent on the site, and referral sources. This data is collected using cookies and similar technologies to help us understand site performance.
3. How We Use Your Information
We use your data solely to operate our business and provide you with seamless service:
- Order Fulfillment: To process and dispatch your children’s gaming products, manage logistics with courier partners, and confirm successful delivery nationwide.
- Communication: To send you updates on your order status, tracking information, and respond to customer service, warranty, or return requests.
- Marketing (Optional): If you choose to subscribe, we use your email address or mobile number to send promotions, new product announcements, and exclusive offers. You may opt out at any time.
- Security & Compliance: To prevent fraudulent purchases and protect our business and customers.
4. Sharing and Disclosure of Your Information
We share your personal information only with essential partners who help us run our service:
- Logistics Partners: Your name, address, and phone number are shared with trusted third-party courier companies to facilitate package delivery nationwide.
- Payment Processors: Information needed to complete secure transactions is shared with certified payment gateways.
- Legal Requirements: We may disclose your information if legally required to do so by a court order or regulatory authority in Pakistan.
We will never sell, rent, or trade your personal information to external marketing or advertising firms.
5. Data Security
We are committed to keeping your personal data secure. We use industry-standard security measures, including SSL encryption, to protect data transmitted during checkout and login.
6. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the new policy on this page and updating the effective date.